MAGEEWP

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MAGEEWP

Themes for WordPress

Homepage Forums Suggestion Box Anything to Say to Us?

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This topic contains 155 replies, has 118 voices, and was last updated by  Yellowness 1 week ago.

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  • #6768

    Magee
    Keymaster
    • Topics: 30
    • Replies: 1857
    • Total posts: 1887

    suggestion

    • This topic was modified 2 years, 8 months ago by  Magee.
    • This topic was modified 2 years, 8 months ago by  Magee.
  • #6825

    wahaha
    Participant
    • Topics: 0
    • Replies: 1
    • Total posts: 1

    I suggest that the themes could show the version number and date on the download page.

  • #6836

    Ali Najeb
    Participant
    • Topics: 1
    • Replies: 3
    • Total posts: 4

    i would like if you provide chat service for customers support

    • #6917

      Magee
      Keymaster
      • Topics: 30
      • Replies: 1857
      • Total posts: 1887

      To Ali Najeb
      yes, we already on that. 🙂

      • This reply was modified 2 years, 8 months ago by  Magee.
      • #46895

        Andrew Bonar
        Participant
        • Topics: 0
        • Replies: 2
        • Total posts: 2

        so many customers with unanswered questions, or responses that seem not to reflect the situation currently. I should have checked before upgrading

  • #6848

    julio bautista
    Participant
    • Topics: 2
    • Replies: 3
    • Total posts: 5

    need work more in the menus

    • #6954

      Magee
      Keymaster
      • Topics: 30
      • Replies: 1857
      • Total posts: 1887

      yes, we already on that. 🙂

  • #6877

    Star Alexander
    Participant
    • Topics: 0
    • Replies: 3
    • Total posts: 3

    I just upgraded to the PRO version, I went to the DOWNLOAD page and attempted UNSUCCESSFULLY to download the upgraded version. Every time I got the same error message: “File doesn’t exist or you have not logged into your MageeWP account.” Every time I have been logged in, but it’s not working!!! Needless to say I am NOT happy with the product so far!

  • #6927

    Star Alexander
    Participant
    • Topics: 0
    • Replies: 3
    • Total posts: 3

    After sending a note to support, I received a direct link to the download site.
    I have now successfully downloaded the PRO version.
    I amend my last post to include the company DOES HAVE good support response.
    Thanks!

  • #7644

    rodrigoestra
    Participant
    • Topics: 0
    • Replies: 1
    • Total posts: 1

    Hello,

    I found a bug in the cubby theme Version 1.1.0:

    BUG:
    if you define a “Link” in the Section #5 for slide. You will get the follow error in the home page
    Fatal error: Call to undefined function ecs_url() in /wordpress/wp-content/themes/cubby/functions.php on line 357

    Solution:

    The name of the functions is wrong, the correct name is : .esc_url($link).

    replace the 357 line in the functions.php file for:
    $return .= ‘<div class=”item”>'.$title.'</br>’.$title.’</div>’;

    Thanks,
    Sorry for my english.
    “Parceros” Greetings from Colombia.

    • #7684

      Henry
      Keymaster
      • Topics: 1
      • Replies: 4
      • Total posts: 5

      Hi rodrigoestra,

      Thanks for your suggestion. We’ll fix it. Please check the coupon in your registration email. The coupon is usable in ONE week.

      Thanks!

  • #7942

    Pranaame Bhagawati
    Participant
    • Topics: 0
    • Replies: 1
    • Total posts: 1

    Hi! Just now I purchased Onetone Pro with $29.95 but no email received from your end. I just have my paypal receipt. Also, plz guide me how to proceed ahead with it? Right now I’m using Onetone free version…Plz help…

    • #7951

      Henry
      Keymaster
      • Topics: 1
      • Replies: 4
      • Total posts: 5

      Hi Pranaame Bhagawat,
      Please check your email, we’ve already sent your info.
      Thanks!

  • #7995

    Kai Puck
    Participant
    • Topics: 1
    • Replies: 1
    • Total posts: 2

    I’m missing the functionality of re-ordering of homepage sections in the onetone theme (pro).
    (design -> Onetone Options -> hompage)

    • #8015

      Henry
      Keymaster
      • Topics: 1
      • Replies: 4
      • Total posts: 5

      Hi Kai Puck, That’s OK, we’ll add this function later. Our IT team will work on it. Please check the function if it is online later. After the function is online, we’ll send you coupon. THX! 🙂

  • #8186

    jdn
    Participant
    • Topics: 0
    • Replies: 1
    • Total posts: 1

    Purchased the OneTone Pro theme and have received no notification of download link. Or verification other than from Paypal.

    • #8288

      Henry
      Keymaster
      • Topics: 1
      • Replies: 4
      • Total posts: 5

      Hi jdn,

      please give us your username and registration email, we’ll check for you. Thx!

  • #8628

    luishoreka
    Participant
    • Topics: 0
    • Replies: 1
    • Total posts: 1

    hola!
    he comprado la plantilla y no la he recibido.
    Les he enviado varios mensajes y no me han contestado.
    Por que tardan tanto en contestar?
    Ponganse en contacto conmigo para solucionar este problema.
    Gracias!!

  • #8635

    RUBEN ORTEGA PEREZ
    Participant
    • Topics: 0
    • Replies: 1
    • Total posts: 1

    I paid for the Pro Onetone Them with the paypal id 19826528RV991632P

    but I have not received any download links

    attached receipt

    thank you

  • #8701

    zaji
    Participant
    • Topics: 0
    • Replies: 1
    • Total posts: 1

    The upgrade to OneTone that was available today caused a problem.

    The menus stopped working and now when clicked, won’t jump down to the section on the page related to the menu item. It stays at the top as though the menu was not selected.

    I had just finished tweaking several things today (including tweaking from my child theme) and was pretty much done. All was working perfectly! Then I upgraded today and the menu items broke.

    Thoughts?

  • #8735

    daniel.sm
    Participant
    • Topics: 5
    • Replies: 5
    • Total posts: 10

    It would be great if the header transparency worked with Youtube the same way it works with HTML5 videos, i.e., be transparent since the page loaded and not only when scrolled.

    Daniel

    • #12343

      kevin@sgnmkr.com
      Participant
      • Topics: 4
      • Replies: 9
      • Total posts: 13

      Seems the transparency works, but the “header cover video” option does not. Hopefully they will correct this soon.

  • #9213

    miguellealu@gmail.com
    Participant
    • Topics: 0
    • Replies: 1
    • Total posts: 1

    Hello the video on onetime doesn’t work plus there are a lot of issues with the code anything i can do?

  • #9594

    thecampbell_films@yahoo.com
    Participant
    • Topics: 0
    • Replies: 1
    • Total posts: 1

    Hello. I purchased the Onetone PRO, it was between 2 themes and the ‘one year free support’ is what eventually made me go for ONETONE PRO. HOWEVER since then I have sent numerous emails to onetone using the support email provided (support@mageewp.com) and had NO RESPONSES TO ANY OF MY QUESTIONS nor any acknowledgment of my emails, the only email I had was a receipt saying thanks for the money! 🙁 Really upset and disappointed as I had a crazy deadline to get the site up and it has lead to a chaotic domino effect. Have given up emailing. So thought I would try reach out on here.

    Please please can I have some support. I was told that I would receive a free year when I purchased the theme almost A MONTH ago. And I have not heard from anyone since.

    Many thanks

  • #9713

    Francesc Oller
    Participant
    • Topics: 2
    • Replies: 2
    • Total posts: 4

    Good afternoon,

    I’ve just purchased the Magee theme because it says it supports video in the background, but I’m not able to install a video, could you please help and tell me how to do it?, I would like to place a video like in your them OneTone at the home page.

    Many thanks
    Francesc

    • #9795

      Star Alexander
      Participant
      • Topics: 0
      • Replies: 3
      • Total posts: 3

      Hello Francesc,

      It is fairly easy, you just have to make sure the correct places are filled out. On the Dashboard, Go to Appearances -> Onetone Options. Look for “YouTube Video Background Options” and make sure the Video Background Type has the appropriate one (ours is a YouTube Video). You then indicate which Section background you want it on. You then need to insert the link to the video in the “Section Content”. If you want a link, then you’ll need to include the Name of Video in the Text screen. I think you can also enter the shortcode in the Visual screen.

      Hope this helps,
      Star

      • #9987

        Francesc Oller
        Participant
        • Topics: 2
        • Replies: 2
        • Total posts: 4

        Many thanks Star, it works!!

  • #9789

    Andrews Frempong
    Participant
    • Topics: 1
    • Replies: 2
    • Total posts: 3

    video not showing on mobile devices . How do I fix it?? thanks

  • #10195

    Jeffersoon
    Participant
    • Topics: 0
    • Replies: 2
    • Total posts: 2

    Hi there
    We have just paid for onetone pro version but when we login to our account here there was no file to download what so ever.
    We have also send you guys an email but just to make sure we wanted to tell you guys here as well.
    Thank you

  • #10206

    Jeffersoon
    Participant
    • Topics: 0
    • Replies: 2
    • Total posts: 2

    Hello there
    This is the second time we write this to you guys regarding the problem we are having.
    We have paid for onetone theme product with our PayPal but when after traction was complete there was no file to download.
    We have sent you guys email and also posted on your forum but no luck in last 24 hours.
    We very much like to sort this problem as soon as possible please.
    Thank you

  • #11079

    craig Kirby
    Participant
    • Topics: 0
    • Replies: 6
    • Total posts: 6

    When people want to be able to keep the style of the main menu and have it persist at the top of the page when they scroll, you might want to recommend the free plugin “Sticky Menu (or Anything!)” I found it today after trying to fix this issue.

    And you might want to mention the sticky element they need to input is .template-header or at least that works for me with my wordpress menu.

    This really isn’t a “Theme” when the theme isn’t reflected onto new pages.

    Please fix this simple problem as soon a possible.

  • #11164

    ssraj
    Participant
    • Topics: 0
    • Replies: 1
    • Total posts: 1

    Hi,

    what should I do to change the font size and font color of “services” under section 3 of onetone theme. I have the latest free version and I have also created a child theme which is active. Is there any was to save the changes through inspect element ?

    Thanks

  • #11186

    craig Kirby
    Participant
    • Topics: 0
    • Replies: 6
    • Total posts: 6

    The plugin I recommended two posts above does stick the menus to the top, but there is a problem with the menu button when viewed on small devices, so unfortunately there is still no decent way to have your “theme” work on the other pages.

  • #11256

    ruscom
    Participant
    • Topics: 6
    • Replies: 14
    • Total posts: 20

    Theme Onetone.
    I think it’s better the button “Delete this section” was in RED color…
    For sleepy eyes or when I am rushing,
    the button “Save options” and “Delete this section” look very resemble.
    I have deleted some sections already twice accidentally, I was so sad;;

  • #11904

    mrgdc
    Participant
    • Topics: 0
    • Replies: 4
    • Total posts: 4

    Hello, I made today with the pro version and after paying by paypal not download the template as pus or pro to make it as I have, you can help me?
    Thank you

  • #11923

    ripple
    Participant
    • Topics: 0
    • Replies: 1
    • Total posts: 1

    Hi!

    I purcased the Onetone pro, but I haven’t received the download link. What I have to do?

    Thanks

  • #11926

    mrgdc
    Participant
    • Topics: 0
    • Replies: 4
    • Total posts: 4

    Hello, I made today with the pro version and after paying by paypal not download the template as pus or pro to make it as I have, you can help me?
    Please.
    Thank you

    • #11927

      ruscom
      Participant
      • Topics: 6
      • Replies: 14
      • Total posts: 20

      Hi, mrgdc.
      Have you logged in to member page after payment has done?
      You can download there pro version.
      http://www.mageewp.com/member

      • This reply was modified 2 years, 2 months ago by  ruscom.
      • #11929

        mrgdc
        Participant
        • Topics: 0
        • Replies: 4
        • Total posts: 4

        Ruscom Hi, thanks for answering, enter the URL and appears in My Themes
        Nothing found. What should I do?
        Thanks again Ruscom

      • #11932

        ruscom
        Participant
        • Topics: 6
        • Replies: 14
        • Total posts: 20

        I think you should contact MageeWP at support@mageewp.com
        Good luck!

      • #11933

        mrgdc
        Participant
        • Topics: 0
        • Replies: 4
        • Total posts: 4

        Ruscom Ok, I did twice but do not answer me.
        Thank you very much for your help ruscom

  • #12162

    Nageswara rao B
    Participant
    • Topics: 3
    • Replies: 6
    • Total posts: 9

    Meris theme is awesome on desktop and and even on tabs. But surely is not the best for mobile. And I wish you let user upload different photos to suit portrait mobile just like uber and airbnb sites. I wish to see meris theme on mobile just like on desktop..especially slider…remaining all same anyway. so pls workout to do do something for mobile.

  • #12243

    dsirard
    Participant
    • Topics: 3
    • Replies: 5
    • Total posts: 8

    Hi there
    I just paid for onetone pro version but when I login to my account here there is no file to download what so ever.
    I have sent you guys an email but just to make sure I wanted to tell you here as well.

    Thank you,
    Dawna

  • #12493

    careometer
    Participant
    • Topics: 1
    • Replies: 4
    • Total posts: 5

    Hello! I installed cordilerra theme when it was free. Do I have to buy it now to update? Or am I like a pro user anyway? thanks for the awesome theme!

  • #12535

    Ruedi Seiler
    Participant
    • Topics: 0
    • Replies: 2
    • Total posts: 2

    Hi there,

    After upgrading to Onetone Pro I am very happy with the options. However, since I am new to WordPress I cannot figure out the following:

    1. How to change the hovering colors on icons in the “Services” section
    2. How to change the service title color in the “Services” section
    3. How to insert a link when clicking on the service icon in the “Services” section

    Could you help me with that issue?

    Thank you in advance.

    Ruedi

  • #12941

    ryancartwright90
    Participant
    • Topics: 0
    • Replies: 1
    • Total posts: 1

    Hello! I’m using MaGee’s OneTone on my WordPress Website

    Unfortunately, any changes I’ve made in the last few days I’m unable to see as a “visitor.” However, when I enter log into administrator dashboard and use the “visit the site” tab in the upper left-hand corner, I’m able to see those changes.

    Is there a step to publishing my changes that I’m missing other than just saving the ones I make with the Appearances -> OneTone Options -> Save Options?

  • #12942

    Chelsea Ault
    Participant
    • Topics: 1
    • Replies: 1
    • Total posts: 2

    In the One Tone theme – Can I remove sound from the YouTube video playing in the background? I have adjusted the video sound to 0 but it hasn’t changed anything. PRO version

  • #13258

    Jay Macdonald
    Participant
    • Topics: 0
    • Replies: 1
    • Total posts: 1

    Hi, I just purchased OneTone Pro and installed to my WordPress.
    Now how do I personalise this Theme?
    Do I have to recode every page and menu myself?

    If this is the case I would of expected to see some kind of pre-purchase warning about that seeing as I have absolutely no idea how to code!

    Please advise as WordPress appear to be on vacation and are not offering any support!

    Positive blessings

    Jay

  • #13352

    vagary-andy@hotmail.com
    Participant
    • Topics: 0
    • Replies: 2
    • Total posts: 2

    This isn’t related to the themes, but I don’t know where else to write it.
    Your support mail is full!
    Can’t send emails to it. Got some some problems with my purchases, but don’t how to get in touch with you.

  • #13608

    saman
    Participant
    • Topics: 1
    • Replies: 1
    • Total posts: 2

    Make full width blog pages

  • #13665

    didin
    Participant
    • Topics: 1
    • Replies: 1
    • Total posts: 2

    How I could resize the height of video background on OneTone theme?

    The background video doesn’t fully show, cut out at the bottom of the video

  • #13668

    Jose Luis Garc
    Participant
    • Topics: 2
    • Replies: 9
    • Total posts: 11

    Atented to requests for support.
    Respond to the post in the forums.
    You have very bad service support

    Atented a las peticiones de soporte.
    Responded a los post de los foros.
    Teneis muy mal servicio de soporte

  • #13724

    mohamed javid shafras mohamed ilyas
    Participant
    • Topics: 1
    • Replies: 2
    • Total posts: 3

    Hi,

    i have purchased Onetime Pro, can you please help me to update the revolution slider? thank you

  • #13792

    Diya Mathew
    Participant
    • Topics: 1
    • Replies: 1
    • Total posts: 2

    Hi,

    I have purchased Onetime Pro, can you please help me to resize the height of video background on OneTone theme?
    The background video doesn’t fully show, cut out at the bottom of the video.

  • #14089

    lajiraffa
    Participant
    • Topics: 0
    • Replies: 3
    • Total posts: 3

    Hello, I upgrade to pro and install the product via FTP. But when I active the theme, it doesn’t work. This message appears:

    Fatal error: Call to undefined function onetone_options_typography_get_google_fonts() in /homepages/7/d597116536/htdocs/clickandbuilds/Lajiraffa/wp-content/themes/onetone-pro/includes/admin-options.php on line 43

    What wrong?
    Thank you to help.

    • #14091

      lajiraffa
      Participant
      • Topics: 0
      • Replies: 3
      • Total posts: 3

      My theme is Onetone Pro, sorry…

      • #14118

        Doraemon
        Participant
        • Topics: 1
        • Replies: 2
        • Total posts: 3

        Same problem, after purchase can’t install and activate onetone pro theme
        Fatal error: Call to undefined function onetone_options_typography_get_google_fonts() on line 43 in /onetone-pro/includes/admin-options.php
        Onetone demo works.

  • #14095

    ??t??p??n Janou??ek
    Participant
    • Topics: 0
    • Replies: 1
    • Total posts: 1

    Hello! I just purchased OneTone pro, but after installing it, it gives me this error message: Fatal error: Call to undefined function onetone_options_typography_get_google_fonts() in /data/web/virtuals/98433/virtual/www/wp-content/themes/onetone-pro/includes/admin-options.php on line 43

    Can you please help me solve this issue ASAP? Thanks, Stepan

  • #14451

    Daniel Garman
    Participant
    • Topics: 0
    • Replies: 1
    • Total posts: 1

    The documentation for themes is fairly disappointing. It is merely a repeat of the titles of the theme input boxes.

    I would recommend creating a working demo site that shows every options in action AND DESCRIBES the section and shortcodes used.
    Take a look at the menu item “Shortcodes” on this page: http://themeforest.net/item/natural-powerful-responsive-wordpress-theme/full_screen_preview/2358157

    The title of a slider could be “This is the Sexy Responsive Slider. It’s shortcode is [SexyRespSlider].
    _______________________
    | Blue Box: This is an|
    |example of BlueBox. |
    |it uses the shortcode|
    | [bluebox] |
    _______________________

  • #14614

    neommni
    Participant
    • Topics: 1
    • Replies: 3
    • Total posts: 4

    Refund! Purchased onetone pro back in July, no response to support request:

    http://www.mageewp.com/forums/topic/onetone-pro-problems#post-9577

    We ended up reverting back to the free theme, and now you’ve released an update in which you’ve done ridiculous things such as change class names, completely breaking the child theme customizations on the customer site and necessitating hours of work on our part to bring it back to functionality.

    Refund NOW.

    We’ve already sent a request through your contact form.

  • #14693

    mrmoo
    Participant
    • Topics: 2
    • Replies: 4
    • Total posts: 6

    Can you please give details about what the theme updates consist of?

    last week the theme was updated and wiped all the CSS work done. it’s taken a week to re-do the site and do it around not having CSS dependancies.
    Now there is an update ready again:
    You have version 1.5.3 installed. Update to 1.5.4.

    I dont want to live through that again.
    What is new and what will it affect?

    Thanks and keep up the good work

  • #15162

    ljknechtel
    Participant
    • Topics: 0
    • Replies: 2
    • Total posts: 2

    Just updated to latest (free) version yesterday and since then all hell has broken loose. Tried to find where to overwrite link hover and down states in menu and footer. Theme settings weren’t working and neither was custom css in style.css file. Hit Restore Defaults assuming it would revert back to deault colour settings and it wiped out my entire site. Now trying to rebuild site but no settings are working as intended or as they did previously. Deactivating the few plugins I have but that doesn’t seem to be the culprit. Any insight would be much appreciated. I am beyond frustrated at this point.

    http://www.sweetscentslavender.ca

    Thank you.

    • #15166

      Arthur Sereno
      Keymaster
      • Topics: 2
      • Replies: 1517
      • Total posts: 1519

      Did you install the plugin mageeshortcode? If not, try install it. It work with the theme.

  • #15478

    inan
    Participant
    • Topics: 1
    • Replies: 2
    • Total posts: 3

    Hello Mageewp;

    I use onetone free version on criticaldesignstudio.com but there are some problems about running on different browsers as:

    1- sticky header doesn’t work on chrome (Latest Version) but works on IE.
    2- Primary color doesn’t change on Chorome but works on IE.
    3- Sections are not available to edit on chrome but works on IE.
    4- Social icons (font awesome) doesnt work inside of slider texts also not works on IE.
    5- Top header doesn’t seem on webpage also not works on IE.

    Please Help about these problems.

    Thanks a lot.

  • #15481

    inan
    Participant
    • Topics: 1
    • Replies: 2
    • Total posts: 3

    Hello Mageewp;

    I use onetone free version on criticaldesignstudio.com but there are some problems about running on different browsers as:

    1- sticky header doesn’t work on chrome (Latest Version) but works on IE.
    2- Primary color doesn’t change on Chorome but works on IE.
    3- Sections are not available to edit on chrome but works on IE.
    4- Social icons (font awesome) doesnt work inside of slider texts also not works on IE.
    5- Top header doesn’t seem on webpage also not works on IE.

    Please Help about these problems.

    Thanks a lot.

  • #15984

    begleyjason
    Participant
    • Topics: 0
    • Replies: 6
    • Total posts: 6

    Hello, I am having trouble getting the youtube video to play in section 1. Everything worked fine, and then last week I upgraded the theme and also installed Magee Shortcodes Plugin. Then the video only worked every once in a while – otherwise it is a blank white space most times. I uninstalled Magee Shortcodes, and it did not solve the problem. Can you help? Any ideas? Thank you. My URL is http://www.imajschool.org

  • #16047

    dadamo
    Participant
    • Topics: 0
    • Replies: 2
    • Total posts: 2

    There have been many people asking why all of a sudden the video in section 1 has stopped working. We have yet to get a useful response.

    The video disappeared after the theme automatically updated. Can MageeWP please take the time to sit down and sort this issue out. I am not the only person with this issue as there are many threads with this question being asked and it going unanswered.

    My website: http://www.fixate-media.com

    Your assistance would be greatly appreciated.

    Thanks

    • #16069

      Arthur Sereno
      Keymaster
      • Topics: 2
      • Replies: 1517
      • Total posts: 1519

      The developers are dealing with the issue.

  • #16049

    begleyjason
    Participant
    • Topics: 0
    • Replies: 6
    • Total posts: 6

    I am having one additional issue since the last update that I can not seem to resolve that I am hoping you can help with. The mobile version of my site was formatted perfectly prior to the last update (and the installation and subsequent un-install of Magee shortcodes plug in), but now there is a large white blank space between my header and the section1 background image. I can’t make that blank space go away and cannot close that gap between the header and section 1 background image. I am using a background video in section 1 on the desktop (full) version of the site, and, correct me if I am wrong, it does not appear that the video works on the mobile version of the OneTone theme, so I added this section 1 image I am referring to. Any ideas on the blank space issue? Thanks.

  • #16075

    ALEX RAVESH
    Participant
    • Topics: 0
    • Replies: 3
    • Total posts: 3

    Hello
    We have a small problem regarding the upgrade of Onetone Pro.
    We have an older version of Onetone Pro and we like very much to upgrade from 1.6.9 to 2.2.
    The reason that we haven’t done that yet is:
    1) We are not sure how it’s done correctly that we don’t lose any customization of any plugin that we have or we use for the theme.
    2) There is not a good tutorial or any specific explanation step by step how you can safely you can do that on your website specific to this matter.
    3) There is lot of tutorials on YouTube explaining this, but they talk about the creation of something called a child theme.
    4) We haven’t made any specific customization to the theme itself but we use plugins such as
    • Widgets on Pages
    • Spacer
    • SiteOrigin Widgets Bundle
    Our question here is:
    1) How safely is it to upgrade to 2.2?
    2) Is everything on our page after the upgrade going to be the save as it has always been?
    3) How do we upgrade to 2.2? Do we just download 2.2 login to FTP program and overwrite older theme folder with new one? Or should we remove the older one first and upload the new one? Or should we just rename the order them folder name and upload the new one? Or create a child theme?
    There are many information out there and to be honest with you we are very confused how safely and quaky we can upgrade and get everything up and running like before?
    Other question is that why there is not an automatic update of this theme in the world press just like when the world press is updating itself?
    You are more than welcome to answer our question in the email so we can communicate back and for.
    Thanks very much for your help

    • #16152

      Arthur Sereno
      Keymaster
      • Topics: 2
      • Replies: 1517
      • Total posts: 1519

      from 1.6.9 to 2.2, the theme had changed too much, some setting will lose, if there is no problem, suggest you don’t update it.
      Pro theme can’t automatic update now, free version can.
      If you still want update, suggest rename the order them folder name and upload the new one.
      Use child theme is a good way to keep setting, but not always. You could read it form http://codex.wordpress.org/Child_Themes

  • #16192

    Michael Kingery
    Participant
    • Topics: 0
    • Replies: 2
    • Total posts: 2

    I just downloaded the Themetify theme from the website ($39.95) However I wanted to install it the way it was demoed. I don’t see anything of the options for the in the wordpress admin site. Also I do not see a Demo XML file. Can you please provide a way to install the demo information?

    Thanks

  • #16314

    ALEX RAVESH
    Participant
    • Topics: 0
    • Replies: 3
    • Total posts: 3

    Hello
    I have a small problem with the plugin Revolution Slider!
    I have deleted the old version with FTP server, and downloaded the new 5.1.5 version and re-uploaded with FTP.
    I did it with both plugin LayerSlider WP and Revolution Slider, but the LayerSlider WP version checks out, but not the Revolution Slider it still recommend to me from the plugin that I have to update it first to 5.1 and then 5.1.5!
    My auestion is that:
    1) Is that normal that the plugin can’t be able to check its own updated version? If so how come the other plugin checks out fine?
    2) I have deleted the Revolution Slider 2 times and re-uploaded it again; still seems like an older version.
    Can you please explain?
    Thank you
    Regard

    • #16338

      Arthur Sereno
      Keymaster
      • Topics: 2
      • Replies: 1517
      • Total posts: 1519

      It is normal, the Revolution Slider is pro plugin, doesn’t belong mageewp, mageewp just have use right. If you want update it, you need buy it in its official site. By the way, because the plugin doesn’t in line with the policy of wordpress.org, so we will not provide support for it in the later theme version.

  • #17084

    frederik leys
    Participant
    • Topics: 0
    • Replies: 1
    • Total posts: 1

    I just purchased the pro version.
    How can i make a slider with the same layout as in the free version?

    kind regards,

    Fré

    • #17101

      Arthur Sereno
      Keymaster
      • Topics: 2
      • Replies: 1517
      • Total posts: 1519

      There are different themes. What’s theme and version number are you using?

  • #17129

    harry75
    Participant
    • Topics: 0
    • Replies: 1
    • Total posts: 1

    Hello,
    I use the free theme Onetone Version: 1.5.9
    I would like to know:
    When I make changes directly from the interface (dashboard) in the “appearance” section and then the tab “Onetone options” and “Home page”
    What files can I find the history of “Onetone options”?
    Thank you, good day.

    • #17236

      Arthur Sereno
      Keymaster
      • Topics: 2
      • Replies: 1517
      • Total posts: 1519

      No history for “Onetone options”, you have to record setting by yourself.

  • #17640

    Ulrich Anderhub
    Participant
    • Topics: 2
    • Replies: 1
    • Total posts: 3

    I have installed the onetone pro theme on my WordPress site… Unfortunately, it looks like none of the changes in “Onetone Options” section takes any effect on the site. Are there any special changes needed on the hosting side? Or do I miss anything else? Thanks for any hints!

  • #19557

    atomic77
    Participant
    • Topics: 0
    • Replies: 1
    • Total posts: 1

    you have an error in Onetone Pro:
    page.php line 47 is:
    $container_css .= 'padding-top:'.$padding_bottom.';';
    should be:
    $container_css .= 'padding-bottom:'.$padding_bottom.';';

    • #19654

      Arthur Sereno
      Keymaster
      • Topics: 2
      • Replies: 1517
      • Total posts: 1519

      Thanks for feedback, we will fix it in the next update.

  • #19838

    Romit Dodhia
    Participant
    • Topics: 0
    • Replies: 1
    • Total posts: 1

    I would like to get either a refund or an exchange of theme. I paid for themtify so that I could create my own work website, but since its very old and the update will take a lot of time. I would like to get some other theme. Because I am unable to even change the nav bar color and I think this is very unfair.
    I did not pay money for this. I just had to buy a new theme from other website as this theme is of no use to me….

    Please either refund or give me some other theme in exchange. You should not sell something that is old and that needs an update on the first place. I feel i got robbed. I was planning to buy some more themes from you guys, but I feel cheated on this one and I am not sure if i will even come back.

    Hope someone who has some authority takes note of this. This is not the right way to run a business.

  • #20080

    HollyErica
    Participant
    • Topics: 0
    • Replies: 1
    • Total posts: 1

    Hi,

    This is my first website, so forgive my ignorance please 🙂

    I’ve set a background for the home page, but when I refresh it shows for a split second and is replaced with just white. Nothing I do seems to change it!
    It’s http://www.scrawlcreative.com

    Some help would be greatly appreciated.

    Thanks

    • #20270

      Arthur Sereno
      Keymaster
      • Topics: 2
      • Replies: 1517
      • Total posts: 1519

      Your background image has problem, it is 1×1 and white, http://scrawlcreative.com/wp-content/uploads/2015/11/night.jpg

  • #20344

    teodora
    Participant
    • Topics: 0
    • Replies: 1
    • Total posts: 1

    Hello,

    I upgraded to the pro version of Onetone , but i didn’t receive any link to download the theme. Can you please send me the link to download it as soon as possible.
    I already send 3 emails but i didn’t get any response. I am not satisfied by the customer service that you provide.

    Kind regards,

    Teodora

    • #20474

      Arthur Sereno
      Keymaster
      • Topics: 2
      • Replies: 1517
      • Total posts: 1519

      Sorry for that, the salesperson is in holiday, you need wait few days. You could check your email spam, and the email you should check is the paypal email.

  • #20385

    Tharaka Wijerama
    Participant
    • Topics: 1
    • Replies: 2
    • Total posts: 3

    Hello,
    I have bought your One Tone pro version on 01/27/2015. But after buying your pro version, there are some problems with me. According to my website concept, I have used a Google map plugin here. That map has been embedded to this site, by using a short code. When I used One Tone theme free version, my map was viewed correctly. You can see it by clicking this link (external web site http://readyshoppingcart.com/product/google-maps-plugin/). But after buying your pro one, my Google map plugin isn’t view correctly. So I want your help to fix this problem.
    Also Awesome fonts aren’t work in my website. That is my another problem.
    As an example,
    Play and pause buttons in video section and social media buttons in video section aren’t view.
    I have already informed you about these issues shortly. But you didn’t give any reply yet.
    Please help us, Because we Paid for It.
    Thank you.

    • #20477

      Arthur Sereno
      Keymaster
      • Topics: 2
      • Replies: 1517
      • Total posts: 1519

      Maybe just the plugin make the two problem, some third-party plugins will make conflict with the theme, you have to change it, because demo doesn’t have the problem, we can’t guarantee compatibility with third-party plugin.

  • #20630

    martina@sandesign.se
    Participant
    • Topics: 0
    • Replies: 1
    • Total posts: 1

    Hello,
    I upgraded to the pro version of Alchem , but i didn’t receive any link to download the theme. Unfortunately , I wrote the wrong email address in the payment method. I can log in on mageewp member page , but then there is no downloadlink.
    On the paypal receipt , I can see that I have confused two letters in my email. Can this be correct so that I do not have to pay a second time.

    Kind regards, Martina

    • #20668

      Arthur Sereno
      Keymaster
      • Topics: 2
      • Replies: 1517
      • Total posts: 1519

      Please sent your info to support@mageewp.com who will help you, it maybe need few days, because they are in holiday.

      • This reply was modified 1 year, 9 months ago by  Arthur Sereno.
  • #20945

    bornes2
    Participant
    • Topics: 0
    • Replies: 1
    • Total posts: 1

    I bought a theme but i don´t recibe any confirmation mail or any code, what happend?
    Help me please.
    My mail: bornes@pandorasoft.com

    • #21315

      Arthur Sereno
      Keymaster
      • Topics: 2
      • Replies: 1517
      • Total posts: 1519

      Please check your paypal email spam. If still doesn’t have, please sent your information to support@mageewp.com

  • #21892

    Mohit Tahiliani
    Participant
    • Topics: 1
    • Replies: 2
    • Total posts: 3

    Hi Team,

    I bought a theme from your website. This is the theme I bought – https://www.mageewp.com/alchem-theme.html.

    I haven’t received any theme download link. Please look into this matter and send me the theme download link.

    Thank You,
    Mohit Tahiliani

    • #21949

      Arthur Sereno
      Keymaster
      • Topics: 2
      • Replies: 1517
      • Total posts: 1519

      Please check your paypal email spam, if still doesn’t have it, you could sent your order information to support@mageewp.com, we will sent it again.

  • #38087

    musicalhelp
    Participant
    • Topics: 3
    • Replies: 6
    • Total posts: 9

    On the Onetone theme with the home page video background, may I suggest adding in a volume control bar? It would be helpful to users. Thanks

  • #39274

    paulo
    Participant
    • Topics: 2
    • Replies: 6
    • Total posts: 8

    In a nutshell, your support sucks donkeys.
    If you offer support, do it. Don’t provide a forum and then ignore.
    Lots of choice out there, remember that.

  • #39840

    nicole baumann
    Participant
    • Topics: 3
    • Replies: 4
    • Total posts: 7

    totally agree to Paulo about your support.
    If you can´t give a 24/7 Support: inform your Customers, for example: We answer your Questions on Tuesday an Friday.
    Its a way to prevent frustrated customers.

  • #43445

    Cesar
    Participant
    • Topics: 1
    • Replies: 1
    • Total posts: 2

    I wish you checked the forum more often and answer to your customers. I purchased the Theme yesterday, and asked for a feature that is displayed in the landing page(and the main reason I upgraded to Pro), but is not even mentioned in all the documentation. So far no response.

    Thank you

  • #45327

    Philippa Moore
    Participant
    • Topics: 1
    • Replies: 1
    • Total posts: 2

    Hi,

    I bought the pro version today so that I could move different sections around and add more youtube videos… when I changed over however the header video stopped working… when i change back to the non-pro version it works again… what is the problem?

    ill leave it on the pro version -> mysongismyweapon.com

    if someone can help me out ASAP!

  • #45981

    yuhaide
    Participant
    • Topics: 0
    • Replies: 2
    • Total posts: 2

    Ayuda no logro ajustar el slider cuando se ve desde un tlf mi pagina http://www.afinancieros.com utilice el thema Alchem la version free ayuda

  • #46297

    jjjcabi
    Participant
    • Topics: 1
    • Replies: 1
    • Total posts: 2

    Is there any way of making Onetone theme to do a Horizontal Parallax Scroll? Is there any other Magee theme that does the Horizontal Parallax Scroll?

    Thanks for a great theme!

    jjjcabi

  • #46927

    jo
    Participant
    • Topics: 0
    • Replies: 1
    • Total posts: 1

    LOVE LOVE LOVE this theme! Going to use it for a few sites on free version and on upgraded version HOWEVER(!) 1 issue – header image automatically crops too short for wdescreen pages! Leaves a big gap on right hand side. Can this be corrected???? If so I will upgrade now – please inbox me to let me know. Thanks!

  • #47488

    Michael Bernthaler
    Participant
    • Topics: 4
    • Replies: 4
    • Total posts: 8

    in the last 48 hours i posted 3 questions. got no answers until now. if you are on a job you need support asap not in 2 weeks. you should change this….

  • #47825

    Sue Throckmorton
    Participant
    • Topics: 0
    • Replies: 1
    • Total posts: 1

    We wrote you twice to the support email but have not heard back. Hopefully your’ll respond here. We purchased OneTone Pro and, for the most part, are happy with it . We were looking to purchase the Alchem template which is similar but have run into a few problems: (1) if we load it to the same site that has OneTone pro it wipes out all the coding and we have had to do a complete restore; (2) when we load Alchem on a new domain the example text in the various sections does not show up and we can’t get the sections to show up whatsoever like it does after the initial loading of OneTone. Can someone help?

  • #48509

    Sarah Dibble
    Participant
    • Topics: 0
    • Replies: 1
    • Total posts: 1

    I cannot change the primary colors used in the paid version of Alchemy. The yellow is harsh on the eyes and no matter what color I try to change it to, it doesn’t take. How can I fix this?

  • #49067

    diengmedoune
    Participant
    • Topics: 0
    • Replies: 1
    • Total posts: 1

    I bought “Onetone WordPress Theme Pro,” but I can not get the link to download it

  • #49334

    Issac Bourne
    Participant
    • Topics: 3
    • Replies: 13
    • Total posts: 16

    Actually I have a few suggestions. I really like the theme so, so far it’s been really good.

    1) Make theme accept youtube playlist as well as just one id. I have to download the videos I want to play and combine them then re-upload them to youtube which can be very time consuming.
    2) Have a full screen or partial screen option to play videos in. Partial screen is good for videos of lower quality. Also have a choice of what background color that surrounds in the video when partial screen is chosen.
    3) Have a drop down menu for video source choice. This would load necessary code for youtube, vimeo etc… to add a video id for. I pay for monthly steaming from vimeo but can’t use that in this theme.
    4) Make the assets that load independent so they can be disabled on pages they are not needed making the page load fast and score higher on Google page load. I find disabling some assets that should not have anything to do with another function makes that function quit working. I could tweak the theme to score in the upper 90’s on Google page load if this were done. I would not be deleting asset codes it would only be disabled. Just from experimenting I was able to get the home page on my site to score a 98-100-96 from disabling what I should be able to disable. But things also quit working. Maybe make it to where code is already disabled until selection is made to use it (the different options)? That would really put your theme in front of all the others. Your’s with that one option added would make it the fastest loading highest scoring customizable theme available.
    5) Some how separate the mobile part of the theme so it won’t be cached. This would solve a lot of problems. Make it an extension might do the trick or a plugin.

  • #49677

    bloohair
    Participant
    • Topics: 15
    • Replies: 54
    • Total posts: 69

    Hi MageeWP,
    I have been good and helped out a few people on your forum for OneTone, I would like you to answer a couple of questions of mine if you please. They have been hanging around there for a few weeks now and my client is getting tetchy.

    – Menu Background Colour on Mobile
    – Site Description as ‘Blog’ on Browser window (not ideal for SEO)

    Thanks

  • #49792

    Issac Bourne
    Participant
    • Topics: 3
    • Replies: 13
    • Total posts: 16

    They are not giving support. Ive given up on trying to get help. Fixing to delete my site and start over.

  • #49857

    sdu7cb@yahoo.com
    Participant
    • Topics: 1
    • Replies: 4
    • Total posts: 5

    Please really support people.. I tried contacting you with several mails, forum posts etc… but didnt hear anything from you guys…

  • #49862

    Issac Bourne
    Participant
    • Topics: 3
    • Replies: 13
    • Total posts: 16

    What’s the problem maybe I can help. Had a lot of experience fixing stuff myself because of the no support.

  • #50428

    shaydc
    Participant
    • Topics: 1
    • Replies: 2
    • Total posts: 3

    Your customer service, poorly written documentation, and video tutorials could be your downfall. Please, please take seriously customer pleas for you to respond — even if they’re trying out your product with free versions. Good customer service is crucial to success and future purchases. I’m just saying.

  • #51703

    nemo
    Participant
    • Topics: 1
    • Replies: 1
    • Total posts: 2

    Today I updated alchem theme to 1.4.1 version and above footer widget appear number ‘3’ because I set 3 columns for footer widgets.
    If I set 2 colums, I have number ‘2’ above second footer widget. How I can delete it? It’s really annoy;/

  • #51828

    A Pallares
    Participant
    • Topics: 0
    • Replies: 1
    • Total posts: 1

    hi Customer,

    i have a problem to change the color in my menú in one tone theme, i need to the menu be transparent, could you help with that?

    regards!
    my menu is white and i need that be transparent

  • #52381

    Stephen Green
    Participant
    • Topics: 0
    • Replies: 1
    • Total posts: 1

    Hi my onetone pro theme does not show all the correct options. For example the slider time is missing as it the button to upload picture can you help please.

  • #52483

    zane
    Participant
    • Topics: 1
    • Replies: 2
    • Total posts: 3

    I’m using the free version of Onetone and now need to add woo commerce. If I purchase the PRO version, will I loose my content and have to recreate my site? Thanks!

  • #52873

    akeinath
    Participant
    • Topics: 1
    • Replies: 3
    • Total posts: 4

    Hello

    I´ve bought the onetone pro theme for my website, but i couldn´t get an update version?
    Now WordPress and other plugins gave me informations about my “old” theme….

    I need an update fast. I also write an email at your support.

  • #52877

    ???ާڧ????ڧ? ???ѧߧ??ڧݧ??
    Participant
    • Topics: 0
    • Replies: 1
    • Total posts: 1

    Onetone subsidiaries topic – can not be changed. I installed the pro version. What should I do?

  • #53926

    royce dockrill
    Participant
    • Topics: 0
    • Replies: 1
    • Total posts: 1

    I went to purchase the Onetone Pro Theme
    But I seem to have purchased the Alchem Pro Theme.
    Can I get this purchase changed to the Onetone Pro theme , Please

  • #54274

    James Crawford
    Participant
    • Topics: 0
    • Replies: 1
    • Total posts: 1

    Is it possible to increase the number of services or decrease the number of Team members in the default editor without having to do in custom with shortcodes? Thanks

  • #55378

    gulliverrr
    Participant
    • Topics: 0
    • Replies: 1
    • Total posts: 1

    New Woocommerce 3.0.0 changes a few things and all themes need to adapt to it I am afraid.
    Right now, at least for me, the gallery images appear hard cropped and clicking on them loads the image without a popup. The actual image path/filename appears on the browser. Before the update from wc 2.6.14 all was fine.

  • #55418

    brendajohn
    Participant
    • Topics: 0
    • Replies: 1
    • Total posts: 1

    Thanks for this info..

  • #55514

    Ceddington
    Participant
    • Topics: 1
    • Replies: 1
    • Total posts: 2

    I have requested support via email and your website a number of times in the last 4 months and have not received any contact at all.

    My issue is VERY IMPORTANT!!!!!!

    I have paid for the Pro Onetone theme which is great but I am very disappointed with the support on my problem.

    There is a conflict between Onetone PRO and my backup plugin – Updraft. It was working fine for a while but I am now getting the following message:

    UpdraftPlus Backup/Restore
    UpdraftPlus.Com | Premium | News | Twitter | Support | Newsletter sign-up | Lead developer’s homepage | FAQs | More plugins – Version: 1.12.34

    Warning: If you can still read these words after the page finishes loading, then there is a JavaScript or jQuery problem in the site. Go here for more information.

    I have followed the link provided and carried out their recommendations and it does point to a conflict with OneTone Pro.

    I need to resolve this as I have not been able to back up my website for the last 4 months !!!!!!!!!!!!!!!!!!!!!

    I have made lots of changes and need this sorting out AS SOON AS POSSIBLE.

    Please contact me, Thanks Craig

  • #55955

    Riyaz Husain
    Participant
    • Topics: 0
    • Replies: 2
    • Total posts: 2

    Recently upgraded OneTone free to OneTone Pro. Video background DOES NOT WORK. That is suppose to be the heart of your website. It has too many bugs. Not sure if I will ever get any help. No matter if I use YouTube, Vimeo, or HTML5 video option, the result is the same. Video does not appear in any browser. Even if it does, it happens once in every 100 attempts! Tried clearing the browser cache. It works first time after clearing the cache. 2nd time, the same issue comes back. Video section is cut into 1/4 size in height. No video appears but just the background color.

    I am an extremely frustrated user! There is absolutely no help. Bugs are not fixed or looked at. CAN ANYONE HELP !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • #56051

    shanera
    Participant
    • Topics: 0
    • Replies: 1
    • Total posts: 1

    thanks for the knowledge

  • #56165

    pacechalaszek
    Participant
    • Topics: 0
    • Replies: 1
    • Total posts: 1

    Hey guys, I currently have the Onetone theme, and I removed the default video that plays when you first load the site and replaced it with another. However, when I pull up my website without the /wp-admin, it shows about 3-4 seconds of a static image of the default video and then jumps to the new one I replaced it with. This is lending to an unprofessional look upon first visiting my site, and I’d love some feedback on how to resolve this! Thanks!

    • #56325

      William Burke
      Participant
      • Topics: 2
      • Replies: 15
      • Total posts: 17

      Yes!! What is up with that???? Only in Chrome! I wasted so many hours trying to figure it out. Works fine in Windows Edge and Firefox, but it doesn’t show up in Chrome until I log in as admin.

      Hey, forum buddies, could one of you guys load http://taylorroad.consulting in Chrome and see if the video plays at the top of the page for you?

      That’s using the Magee YouTube shortcode, but I got the same result regardless of how I loaded the video, or where the video is homed (in youtube or my host).

      • This reply was modified 6 months, 2 weeks ago by  William Burke.
  • #56443

    magee
    Participant
    • Topics: 0
    • Replies: 1
    • Total posts: 1

    Hi!
    Please help me!
    This is my site http://matrix.uz
    When you click on recent work image it open the modal with the image.
    But how to add the link to the image in modal? Or the text on the top of modal?

    • This reply was modified 6 months, 2 weeks ago by  magee.
    • This reply was modified 6 months, 2 weeks ago by  magee.
  • #56956

    ivanbazan
    Participant
    • Topics: 0
    • Replies: 1
    • Total posts: 1

    I have a webpage using this theme, it´s visible on a computer but on my phone does not display, it seems like if it was a blog page, already check the configuration and seems ok, could you help me figuring out what´s going on?

    Thanks a lot

  • #57053

    marwa
    Participant
    • Topics: 0
    • Replies: 1
    • Total posts: 1

    Hello…I have problem in my onetone theme,when I changed the options of slidshow then click save options my website still in the old option of video background…please help me to avoid this problem about publish my update options to website

  • #57075

    icezkiwi
    Participant
    • Topics: 1
    • Replies: 1
    • Total posts: 2

    Peony Metabox Options is not found in my pages.

    Any idea how to solve this issue?

    Best Regards.

  • #57275

    pabloescobar
    Participant
    • Topics: 0
    • Replies: 1
    • Total posts: 1

    Monitors now are readily available with excellent and getting actually low-cost if you do not wish to enter into the 4K resolution race. There are great deals of best 27-inch monitors under 200 and 300 dollars you can quickly get in 2017 if you want a huge sufficient screen that doesn’t constrain on your desk and a good resolution which looks great. A 27-inch 1080p screen will work remarkable with your laptop, workplace PC, video gaming PC or even your video gaming console.

    best gaming monitor for the money

  • #57450

    Michelle Tremolada
    Participant
    • Topics: 1
    • Replies: 5
    • Total posts: 6

    I have sent you an email support questions weeks ago asking how to fix a problem with the onetone theme, there has been no response!!!!
    We are using the slide option on section 1 and at the moment we only have 1 image there. This image appears correct on all the platforms and browers except for Windows 10. Since many people are using windows 10, this is a real problem. Can you please advise on how we can fix this.

    I would appreciate a response ASAP.

  • #57482

    leonaegonzales
    Participant
    • Topics: 0
    • Replies: 1
    • Total posts: 1

    nice post

  • #57612

    florencewillburn
    Participant
    • Topics: 0
    • Replies: 1
    • Total posts: 1

    Good one..

  • #57652

    biatoto
    Participant
    • Topics: 0
    • Replies: 1
    • Total posts: 1

    Hello!

    Mobile version doesn’t work so good and service button either.

    Versão: 2.1.7

  • #57938

    funscience
    Participant
    • Topics: 0
    • Replies: 2
    • Total posts: 2

    Hi Everyone,
    I am a fun science experimenter.I use fee theme One tone Version:1.5.9.I love this theme.Thank you for your interesting theme.I would appreciate your sites because its good one,its very useful for our fun science experiment sites.Please upload more theme about fun science experiment.You should visit my site then you can get more information about my sites.
    Thank You.

    • This reply was modified 4 months, 1 week ago by  funscience.
    • This reply was modified 4 months, 1 week ago by  funscience.
    • This reply was modified 4 months, 1 week ago by  funscience.
  • #58104

    alexrams
    Participant
    • Topics: 0
    • Replies: 2
    • Total posts: 2

    One tone is not responsive and even some elements of the site is not visible on mobile. I am using the free version and one of the sites is http://www.sannerthaimassasje.no the others are http://www.cliniqueyvonne.no and http://www.den.b2cexperts.com

    If I view the demo it’s responsive but not if I add my own content.

    Alex

  • #58702

    Jacqueline bennett
    Participant
    • Topics: 10
    • Replies: 11
    • Total posts: 21

    Was really excited about OneTone at first, and have used it on three different sites in the past year (one with free and two with Pro), but it has some issues that make me hesitate to use it again.

    I have so many issues with the header. When the page loads, the video is playing above the header, you can see it behind the header, sort of pushing the whole site down, but only for like like 20px, then it loads again properly. This same effect made it impossible to make the photo background flush left, even when I’ve chosen bottom left in the customize settings. When the page is loading, it’s flush left, but when the screen pops down the image pops to the center.

    Also the whole website is pushed up ~100 pixels, even when parallax is turned off. The image I have put up has 100 px band across the top but you can’t even see it.

    The area where you set the color behind the menu has no padding, so it looks too awful to use that setting. But there’s also no setting to affect the full-opacity of the header, so it’s a real problem to use any kind of photo with contrast for the first section, because the menu is no longer legible.

    I tried to fix this by uploading a simple pattern for the header background, but there was still a 1-pixel line around my header. I even copied the pattern 10X to make a new image that fit your requested dimensions for a header, but it didn’t repeat so there was still overlap showing.

    Basically I found it impossible to make use of the given header options, they all had one issue or another, and I wasted a lot of time trying to make them work.

    The only way I was able to get the header to look OK was to write my own custom CSS for the header overlay, adding 100 pixel of blank color to the top of the photo (which is invisible because the site is up 100px), removing parallax from the top section (shame, wanted to keep that), and adding custom CSS w/ !important to get the background-section to stay flush-left.

    It seems to me these issues have to do with the header and parallax…but I don’t write themes so you’d know better.

    There’s also this weird issue I’ve noticed on all three sites where sometimes a portion of the page—for example, often the p text in the testimonials, about and contact form sections—will fail to load along with the rest of the page. I will refresh several times, and it will still be gone, and then it will mysteriously return. This happens frequently; I’ve never seen anything like it.

    I hope you can fix some of these bugs. It feels like a lot of hand-coding is needed for a premium theme. It’s a relatively inexpensive theme, but I feel like what I’m paying for isn’t that it’s fancy and polished, but for the support I need to make it look fancy and polished.

    While I’m at it, some other things you could do to improve the theme that wouldn’t involve puzzling out any tricky bugs. The Customizations menu is isn’t intuitive. Color options are in like five different sections. No options for font sizes, or bold/ital, so if you don’t like the font size or weight of your chosen font, it’s back to custom CSS.

    The default font is a bit small, and much too small for the default width of Pages/Posts without a sidebar (or even with one, really). I have added:

    .post-inner {
    max-width: 880px;
    padding-top: 15px;
    font-size: 16px;
    }

    .entry-content {
    padding-right: 50px;
    padding-left: 50px;
    margin-left:40px;
    margin-right:40px;
    }

    to all three sites, to fix this. The smaller the text is, the harder it is to read when the page is wide.

    I hope you guys can tackle these problems as I like working with your company.

  • #58991

    Manuel Rosas-Romero
    Participant
    • Topics: 1
    • Replies: 4
    • Total posts: 5

    Ability to change each individual page header image or title bar image. The fact that the option is only available as general really limits its usage.

  • #59252

    soulabail
    Participant
    • Topics: 0
    • Replies: 1
    • Total posts: 1

    Hello to the team,
    In Version 2.2.7 OneTone, Dashboard -> Appearance -> [Onetone Options] does not appear anymore
    and http://www.xxxxx.com/wp-admin/themes.php?page=onetone-options is not allowed

    • This reply was modified 2 months, 3 weeks ago by  soulabail.
  • #59337

    smotanco
    Participant
    • Topics: 1
    • Replies: 4
    • Total posts: 5

    Ever since the new update, I cannot change anything on my home page. All of the elements in every section simply do not show up. The customize tab always freezes and it eventually stops responding and it takes a while to update the content, but even once I do update it, all of the content on the home page disappears. Also, I noticed that in some sections the font changed.
    I’ve been using this theme on several sites and it usually responds very well, so please could you fix those bugs asap. Thank you!

  • #59462

    Kevarth
    Participant
    • Topics: 0
    • Replies: 1
    • Total posts: 1

    Two issues:

    1) I can’t customize my website in the “OneTone, Dashboard -> Appearance -> [Onetone Options]” anymore, as it now says it has been moved to the “customize section” .(this is mentioned in one of the above comments, hereby confirmed)

    2) If I go to the “customization part” of the website, I only get the “Customize: Loading…” message. The website cannot be configured. This is since the latest update. As the “dashboard method” was removed and the “customize” is bugged, it is now impossible to make any changes to the website.

  • #59762

    rpatwall
    Participant
    • Topics: 0
    • Replies: 1
    • Total posts: 1

    I just noticed that the Youtube video is NOT Responsive on mobile devices for the Onetone free version. Is it responsive on the Pro-Version with AUTOPLAY?

  • #60235

    bilawal.sarwar@gmail.com
    Participant
    • Topics: 0
    • Replies: 2
    • Total posts: 2

    Animation never worked in Peony theme. 1 guy pointed out this issue but till now no one answered his questions. Is there any specific reason for this issue ?

  • #60502

    vallembreuse
    Participant
    • Topics: 0
    • Replies: 2
    • Total posts: 2

    Please provide information every time you release a new version. (bug fix, new functionalities,…..)

  • #61363

    cosmoessay
    Participant
    • Topics: 0
    • Replies: 1
    • Total posts: 1

    Please provide information every time you release a new version. (bug fix, new functionalities,…..) (2)

  • #61467

    cemtoksal
    Participant
    • Topics: 0
    • Replies: 1
    • Total posts: 1

    Hi!
    I purchased Onetone Pro but no email received from yours.
    I just have my paypal receipt.
    Paypal Transaction ID : 6K052550S82520219
    Please guide me how to proceed ahead with it?
    Right now I’m using Onetone free version…
    Thnx

  • #61627

    Trance VOcal
    Participant
    • Topics: 0
    • Replies: 1
    • Total posts: 1
    This reply has been marked as private.
  • #61656

    emmagranger
    Participant
    • Topics: 0
    • Replies: 1
    • Total posts: 1

    THIS SITE IS GOOD

  • #61759

    Yellowness
    Participant
    • Topics: 0
    • Replies: 4
    • Total posts: 4

    I cant customize after yesterday upgrade, a lot of people with the same problem, what happen?, PLEASE check this problem, THANK YOU

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